Privacy Policy

1. Introduction

Achivly Pty Ltd ("Achivly," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appointment scheduling platform and related services. By using Achivly, you consent to the data practices described in this policy. We comply with the Australian Privacy Principles (APPs), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA) where applicable.

2. Information We Collect

We collect information that you provide directly and information collected automatically:

• •Account Information: Full name, email address, phone number, business name, business address, industry type, and role/position
• •Billing Information: Payment card details (processed securely by Stripe), billing address, and transaction history
• •Business Data: Customer/client information you store, appointment schedules, staff details, services, products, inventory, and invoices
• •Usage Data: Features accessed, actions taken, time spent, search queries, and interaction patterns within the platform
• •Technical Data: IP address, browser type and version, device identifiers, operating system, referring URLs, and access timestamps
• •Communications: Support tickets, feedback, emails, and any other communications with our team

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data based on the following legal grounds:

• •Contract Performance: Processing necessary to provide the Service you requested and fulfill our contractual obligations
• •Consent: Where you have given explicit consent for specific processing activities, such as marketing communications
• •Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services, preventing fraud, and ensuring security
• •Legal Obligation: Processing required to comply with applicable laws, regulations, or legal processes

4. How We Use Your Information

We use the information we collect for the following purposes:

• •Service Delivery: Provide, operate, and maintain the Achivly platform and its features
• •Transaction Processing: Process payments, send invoices, and manage subscriptions
• •Service Improvement: Analyze usage patterns, conduct research, and develop new features
• •Personalization: Customize your experience and provide relevant recommendations
• •Communications: Send service updates, security alerts, support messages, and transactional emails
• •Marketing: Send promotional materials and newsletters (with your consent, where required)
• •Security: Detect, prevent, and respond to fraud, abuse, and security incidents
• •Legal Compliance: Comply with applicable laws, regulations, and legal processes
• •Analytics: Generate aggregated, anonymized insights for business intelligence and benchmarking

6. International Data Transfers

Achivly operates globally and may transfer your personal data to countries outside your country of residence, including Australia and the United States. When we transfer data internationally, we implement appropriate safeguards to ensure your data remains protected, including Standard Contractual Clauses (SCCs) approved by the European Commission, binding corporate rules, and other mechanisms compliant with applicable data protection laws. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

7. Data Security

We implement comprehensive security measures to protect your personal information, including: encryption of data in transit (TLS 1.2+) and at rest (AES-256), secure cloud infrastructure with SOC 2 compliance, regular security assessments and penetration testing, access controls and authentication mechanisms, employee security training and confidentiality agreements, and incident response procedures. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but will promptly notify you of any breach affecting your personal information as required by law.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• •Right to Access: Request a copy of the personal data we hold about you
• •Right to Rectification: Request correction of inaccurate or incomplete data
• •Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• •Right to Restriction: Request that we limit how we use your data
• •Right to Data Portability: Receive your data in a structured, machine-readable format
• •Right to Object: Object to processing based on legitimate interests or for direct marketing
• •Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• •Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, contact us at support@achivly.com. We will respond to your request within 30 days (or as required by law). We may need to verify your identity before processing your request.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• •Essential Cookies: Required for the Service to function properly (e.g., authentication, security)
• •Functional Cookies: Remember your preferences and settings
• •Analytics Cookies: Help us understand how users interact with the Service (e.g., Google Analytics)
• •Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

You can control cookies through your browser settings or our cookie preference center. Disabling certain cookies may limit functionality. We honor "Do Not Track" browser signals where technically feasible.

13. Children's Privacy

The Achivly Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13 (or 16 in the EEA). If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete such information. If you believe a child has provided us with personal information, please contact us at support@achivly.com.

14. Automated Decision-Making

We may use automated systems to analyze data for fraud prevention, security, and service optimization. We do not make solely automated decisions that significantly affect you without human oversight. If you believe an automated decision has adversely affected you, you have the right to request human review by contacting support@achivly.com.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a new "Last Updated" date. For material changes, we will provide prominent notice (e.g., email notification, in-app banner) at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.